Politique d’expédition

We're committed to getting your HydraBond™ order to you safely and as quickly as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Processing Time

Orders are typically processed within 1–2 business days after your order is placed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time & Cost

We currently offer free standard shipping on all orders, with no minimum purchase required.

Standard shipping to the United States takes an estimated 5–10 business days after your order has been processed.

Including order processing time, the estimated total delivery timeframe is approximately 6–12 business days from the date your order is placed.

Please note that these are estimated delivery timeframes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier conditions, customs processing, weather, holidays, and other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after your order has been shipped.

You can use the tracking information provided to follow the progress of your shipment.

Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at contact@hydrabond.store.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order cannot be delivered because of an incorrect or incomplete address provided at checkout, additional shipping arrangements may be required.

Shipping Delays

Although we work to process and ship orders within the timeframes described above, delays can occasionally occur.

Delays may result from circumstances such as:

  • Carrier disruptions
  • High shipping volumes
  • Customs processing
  • Severe weather
  • Public holidays
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

If a significant delay affects your order, please contact us at contact@hydrabond.store and we will do our best to assist you.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location and, where applicable, with household members, neighbors, or the carrier.

If you still cannot locate your package, contact us at contact@hydrabond.store so we can help investigate the issue.

Please contact us as soon as reasonably possible after the tracking status shows the package as delivered.

Damaged Packages

If your order arrives damaged, please contact us at contact@hydrabond.store within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged package and product

Please keep the original packaging and damaged item until we confirm whether any additional information or return is required.

We will review the situation and, where appropriate, provide a replacement or refund in accordance with our Refund & Return Policy.

Customs, Duties, and Taxes

For orders shipped within the United States, applicable sales taxes are calculated and displayed at checkout where required.

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and applicable regulations. If such charges apply and are not included in the shipping price or checkout total, they may be the responsibility of the customer.

Delivery Estimates

The shipping times stated in this policy are estimates based on our standard shipping service.

We do not guarantee delivery on a specific date.

Once an order has been shipped, delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, transportation disruptions, or unusually high shipping volumes.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us at:

HydraBond™
Email: contact@hydrabond.store