Refund & Return Policy

We want you to feel confident when you purchase from HydraBond™. If you're not fully satisfied with your purchase, our 30-Day Money-Back Guarantee is available under the terms below.

30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to request a refund.

To request a refund, contact us at contact@hydrabond.store with your order number and the reason for your request before sending anything back. Our customer support team will provide you with the next steps.

The 30-Day Money-Back Guarantee is limited to one refund per customer.

Condition of Returned Items

For hygiene and safety reasons, opened or used serum vials generally do not need to be returned.

In certain circumstances, we may request the return of an unopened or unused item in its original packaging before processing a refund. If a return is required, we will provide you with the appropriate return instructions.

Please do not send any product back before contacting us and receiving return instructions.

Refunds

Once your refund request has been approved, the applicable refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank or card statement. The exact processing time may vary depending on your financial institution or payment provider.

Non-Refundable Situations

A refund may not be available in the following circumstances:

• The refund request is made more than 30 days after delivery.
• The 30-Day Money-Back Guarantee has already been used by the same customer.
• Gift cards, where applicable.
• Any other situation specifically excluded by this policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at contact@hydrabond.store within 7 days of delivery.

Please include your order number and clear photos showing the issue.

Depending on the circumstances, we will provide a replacement or issue a full refund at no additional cost to you.

Please keep the item and its original packaging until we confirm whether a return is required.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may request a refund for your original order, subject to the terms of this policy, and place a new order separately.

How to Request a Refund

To request a refund or report an issue with your order, contact:

HydraBond™
Email: contact@hydrabond.store

Please include your order number and a brief explanation of your request.

We will review your request and provide you with the appropriate next steps.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

HydraBond™
Email: contact@hydrabond.store